dnata customer service agent interview

para informarnos de que tienes problemas. Careers | dnata "I understand that your work environment is very collaborative. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Take a few minutes to bring your resume to life for the interviewer. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Free interview details posted anonymously by Dnata interview candidates. I am looking for a competitive salary in my next position. I admire the creativity and unconventional thinking in business and arts.". The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. What is top of mind when it comes to filling this role? This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. "I naturally take on a leader and mentor-ship type of role with my co-workers. I feel that this particular position would take my career exactly where it should be. I submitted my application through email. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Research the company online to discover any opportunities for future growth. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. I have been in the industry 7+ years. envie um e-mail para We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Just yesterday I headed up the installation of a new software module. You can't always predict what they may say, and you also can't always predict how you might feel in response. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. P.O Box 522, Vice President Commercial Here are some sample questions: - When would you like to have this position filled? Getting passengers through check points and to terminals quickly and safely. What is the interview process like at dnata? | Indeed.com In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I appreciate diversity in the workplace! I worked very hard! You should be transparent about your most recent earnings and be prepared to back up any salary requests. Amongst other general interview questions, I was tested on what do acronyms stand for. PO Box 1515, Philexel Business Park "My interest is to have a long-term and successful career within transportation infrastructure. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps I believe there are always opportunities for leadership - you have to keep your eyes open! "Continued education is vital to me because it allows me to remain current and competitive in this industry. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. The interview process at DNATA is long and strenuous as there are many preliminary rounds. "I completed my Engineering degree in 2011 from University of Florida. Be enthusiastic when you discuss your long-term career plans! - What is your favorite part about working here? You have likely gained many valuable skills in your career. {%selectedMarker.country%} ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. The next question was what does API stand for, which I gave the answer. However, we take things well beyond that initial induction. Nous sommes dsols pour la gne occasionne. Dnata Interview Questions (2023) | Glassdoor dnata Interview Questions & Answers | Indeed.com message, contactez-nous l'adresse Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I was asked did I google it? We are proud that our reputation attracts talented and motivated people. Free interview details posted anonymously by Dnata interview candidates. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Interviewed through hireview app. The two sectors bring their challenges, so it is difficult to choose a preference. dnata Employee Reviews for Customer Service Representative - Indeed This question can be a tough one because everyone wants to be liked and considered personable. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Things have gone very well for me so far, and I am thankful for that. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. excuses voor het ongemak. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". First you will have an assessment test which is basically you need tackle the time limit. The ability to make . Even if you're not leading a team, you can still demonstrate the qualities of a leader! para nos informar sobre o problema. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. It's a better way to conduct such interview method. )- Exhale. Assure the interviewer that you see long-term career potential with Dnata. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Talk to the interviewer about your ability to create a variety of potential scenarios. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. My experience was great during the interview session. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn United Arab Emirates, Corporate Communications {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Most frequently, I read Pavement Publications. There were a few key takeaways from this experience. United Arab Emirates The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. - Is this a replacement search or a newly created role? I applied through college or university. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. 86 Dnata Interview Questions & Answers (2023) | Glassdoor I would always choose honesty over lying, any day.". - What do you see as the biggest change in this industry over the past 3 years? Aydanos a proteger Glassdoor verificando que eres una persona real. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. Some of my favorite recent projects have included X, Y, and Z. I am self-driven and have no problem taking the initiative to get the job done. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Contact us here. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. dnata Interview Questions & Answers | Indeed.com Be prepared with specific examples from a recent news story or client reviews. The process took 1 week. enva un correo electrnico a I feel that this role with Dnata is a perfect step in my career now, and for the future. Followed by 2 technical ,1 managerial round. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. Help the interviewer to determine which personality type you are by answering this question clearly. Very easy, nothing to hard. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. Talk about your education experience and be sure to highlight any areas of excellence. - collgues de tout type comme par tout. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. My criminal record is clean as is my drivers' abstract. Sorry I couldn't remember the acronym for one! "Thank you for asking - I do have a few questions. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Simple and easy to understand the process. However, being a dynamic leader can make you a proponent for change in the organization. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Questions were about math, eye sight, english Grammer and passages but very tricky. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Why do you specifically want to work for Dnata? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Learning how to respond when given a performance review or negative feedback is essential. Contact Us | dnata ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Report. We will get enough time to answer the question and no need to be hurry. I refused to lie, and we stayed late. United Arab Emirates Read our Terms of Use for more information. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. People cannot deny the ways that you impact their life, regardless of how they feel about you.". Dnata Passenger Service Agent Interview Questions | Glassdoor Als u dit bericht blijft zien, stuur dan een e-mail A waste of my time! Wir entschuldigen uns fr die Umstnde. If so - be sure to mention those achievements as well! Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. questo messaggio, invia un'email all'indirizzo ", "I am looking for a long-term career opportunity within the transportation industry. Sheikh Zayed Road It shows that I can take the lead on a project without having my hand held.". The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Perhaps they have multiple departments or locations. om ons te informeren over dit probleem. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. 3 round of interview. Onboarding new employees is an expensive and time-consuming endeavor for any employer. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Close your answer by asking the interviewer if they would like to see you take a particular course. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. "For the past four years I have been working with ABC, in the private sector. 31 Dnata Interview Questions (+ Answers) Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. {%selectedMarker.streetAddress%} to let us know you're having trouble. In a previous role, our inventory count was off. You can be a motivator and a positive communicator in any situation at work! If hired at Dnata you can be assured that I would exceed your safety expectations. Assure the interviewer that you are most willing to comply with any form of background check they require. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Ethical dilemmas in the workplace will come up from time to time. I am happy to comply with any checks that you need to conduct.". The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. Dnata Customer Service Representative Interview Questions If you continue to see this Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Upvote 14. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Get started with your Free Employer Profile. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I read through the job description for those and am interested in working my way into a role like that with Dnata one day. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. "I handle stress very well, and when you call my references, they will attest to this fact. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. an. With that said, I can certainly work in an unpredictable environment from time to time. I applied online. Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn scusiamo se questo pu causarti degli inconvenienti. Discuss your preferences with the interviewer. Anonymous Interview Candidate in Dubai . Languages:{%selectedMarker.languages%} Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Dnata Customer Service Agent Salaries | Glassdoor One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Excellent time management skills combined with a superior knowledge of the customer service industry . Share with the interviewer which skills you value the most. Disculpa Receiving feedback from a manager or supervisor can be tough. I interviewed at Dnata (Sydney). pour nous faire part du problme. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Plan B is always ready to go.". Followed by 2 technical ,1 managerial round. My dream would be to earn a leadership role with Dnata down the road.". Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. I have learned a great deal from both public and private work. 1.Technical 2 technical 3 managerial 3 round of interview. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Through Indeed22 %. Are there any courses you would recommend I take to round out my experience? This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Philippines, {%selectedMarker.primaryContact%} I believe it's easier to 'do' rather than 'tell.' In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Answer dates might appear two to three weeks before they were published. Productive and and excellent work place. What is a typical day like for you at dnata? The purpose of this page is to help you prepare for your job interview. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. I interviewed at Dnata in Feb 2023. Dnata Customer Service Agent Interview Questions | Glassdoor The recruitment coordinator immediately called for an initial interview after passing the paper screening. Are there particular types of situations that you find distracting? Generate a list of pending requests from DMIS to analyse advance work load profile. ", "I greatly appreciate constructive feedback. 1.Technical 2 technical 3 managerial 3 round of interview. The typical Dnata Customer Service Agent salary is 16,026 per year. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Every new dnata employee, regardless of location or company, receives consistent training on their first day. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. This experience has broadened my exposure a huge range of individuals. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Fax:{%selectedMarker.faxNumber%} ", "While researching Dnata and the local market I did see that there are a few competitors in our area. I am a firm believer in the idea that feedback should be implemented quickly after it's given. Dnata Interview Questions (2023) | Glassdoor The interview process at DNATA is long and strenuous as there are many preliminary rounds. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Any current certificates and tickets are helpful to bring with you to the interview. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. United Arab Emirates Self-motivated individual and strongly believes in teamwork. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security {%selectedMarker.addressLocality%} Where do you see yourself growing within Dnata? Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. Interviews for Top Jobs at Dnata. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . The you ill have a hirevue interview. Ask me what a JSON or API is and I will tell you exactly what it is. Have a question or concern? We should prepare about our self very well. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. You cannot change others, but there is always the option to upgrade yourself! The process took 4 weeks. Cambata Aviation Pvt Ltd. 2015 - 20169 . Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). What is the interview process like at Dnata? 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. A waste of my time! Questions were about math, eye sight, english Grammer and passages but very tricky. Dubai {%selectedMarker.addressRegion%} Once You Subscribed, Don't Forget To Verify It From Your Email Address. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Shared on 18 May 2022 - passenger service agent - Melbourne VIC. I will always be myself and keep my integrity first. Dnata Customer Service Agent Interview Questions This question is not an opportunity to complain about your previous job or company! Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. ", "I try always to create 'what-ifs' because I know that plans change and fail. A potential employer will often base their offer on your current salary.

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