Technical Specialist Job in Columbus, OH at Apple Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. You get to work with really creative people. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. It was just a few days later when I received my first follow-up call. Apple Professional Training exams are offered online and cost $149. You maintain composure and customer focus while troubleshooting and solving issues. iOS 17 Wishlist What Do We Want to See? Badges are issued and managed through Credlys digital badging platform. When a customer needs assistance, you quickly assess their situation. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Top Notch Staffing Inc Program Specialist (Technical Training) Job in What It's REALLY Like to Work at an Apple Store - Business Insider They must also have excellent customer service skills. The next 10 days were essentially "Apple boot camp." Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. When a customer needs assistance, you quickly assess their situation. Some employers may accept candidates with a high school diploma or an associates degree. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. However, we cannot independently confirm if the Weibo account has a proven track record. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Europe's No.1 Apple Training Specialist. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Apple is a drug-free workplace. The entire store team benefits from your commitment to providing the best care for customers. I guess the one part of the job I didn't look forward to was closing the store at night. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). And thats our greatest strength. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Support and Service - Careers at Apple The cookie is used to store the user consent for the cookies in the category "Performance". Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Communication skills: Communication skills are essential in any technical role. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. You may be communicating with customers about technical issues or non-technical issues. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Learn more about your EEO rights as an applicant (Opens in a new window) . . Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Users can demonstrate their competency with two new exams and earn certification from Apple. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Customer loyalty and satisfaction is their number one priority. Certifications are updated on a per product basis annually. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Melissa is learning about more than technology. See which role best matches your experience. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. For more details and to apply, visit macadmins.org. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . US-Technical Specialist - Careers at Apple No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple is an equal opportunity employer that is committed to inclusion and diversity. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. This can be a very rewarding job, but it can also be stressful at times. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. We draw on the differences in who we are, what weve experienced, and how we think. Working as a Technical Specialist at Apple: 325 Reviews - Indeed CA-Technical Specialist - Careers at Apple All our courses are practical, hands-on, and led by trusted Apple experts. All our courses are practical, hands-on, and led by trusted Apple experts. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. By clicking Sign up, you agree to receive marketing emails from Insider Copyright 2023 Apple Inc. All rights reserved. Take proctored certification exams from your home or office. The courses are sequential, and build on skills and concepts as the user progresses. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Your day in the Apple Store is filled with a range of focused support and service tasks. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Apple today launched updated professional training and certifications for IT support and management. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The cookie is used to store the user consent for the cookies in the category "Other. How to become an Apple Certified Macintosh Technician You maintain composure and customer focus while troubleshooting and solving issues. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Learn more (Opens in a new window) . Apple is an equal opportunity employer that is committed to inclusion and diversity. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. At other times, you refer customers to support team members who get them up and running again. At Apple, were not all the same. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. A woman in tears came into the store because she had dropped her phone in the water. Apple Employee Reviews for Technical Specialist - Indeed A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. It felt pretty good to be able to help this woman. We will work with applicants to make any reasonable accommodations. Apple's most powerful Mac will finally shift to Apple silicon. When a customer needs assistance, you quickly assess their situation. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title At other times, you refer customers to support team members who get them up and running again. You have excellent time management skills and can make decisions quickly. Different together. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Copyright Add to Favourites IN-Technical Specialist. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. The cookie is used to store the user consent for the cookies in the category "Analytics". We were thanked for coming and then excused once we had completed our quiz. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Apples new IT training series begins with the Apple Device Support course. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The entire store team benefits from your commitment to providing the best care for customers. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Roles based in Quebec require French language proficiency. As mobile devices become more complex, technicians will be needed to repair and maintain them. ICF Human Trafficking Training And Technical Assistance Specialist In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Get discovered. Recertification exams for unexpired certifications cost $49. Technical Specialists may be required to travel to customer sites. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. When a customer needs assistance, you quickly assess their situation. This website uses cookies to improve your experience while you navigate through the website. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. By helping Apple maintain strong relationships with customers, you are instrumental to our success. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you.
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