Super helpful and knowledgeableman. Its not BT Openreach, its simply Openreach, a BT Group company.. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. BT on Twitter: "@richthestag I've checked with Openreach and they've How to report a BT line fault or broadband fault. Contact BT | Call us or chat online | BT Help sector, For global Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Engineer call outs and costs | BT Business But it changed its tune when the Observer got involved. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. All in a day's work | 17 comments on LinkedIn Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. [ link to this post] I have a line fault that needs to be fixed. All depends when your manager wants you I guess. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. The cookie is used to store the user consent for the cookies in the category "Other. Openreach field engineer at BT Review | RateMyApprenticeship We use cookies to optimize the website, no personal information is stored. 8.40 for each calendar day that the service is not repaired. the home, For Phone Engineer My background-why I left the BT Openreach Job I loved Darlington, United Kingdom. Accept cookies to experience the full functionality of this page. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Clear a path to the main telephone socket, if you have one. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? These cookies will be stored in your browser only with your consent. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Their service has stopped working and it is not fully fixed after two full working days. Well send you a text with your engineers name and mobile number. Ex open reach engineer here, up until 5ish years ago. Faulty equipment like a telephone or router not covered by a maintenance contract. Engineers from Openreach managed to cut our telephone line while they were working on our road. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Well, by fiddling around on the Internet you have found me! If the work is complex, Openreach will take longer to do all the external work. Was the First Engineer who the complaint was about actually a Qube Engineer? My dad said we needed the one downstairs which he had already disconnected. Do openreach/ BT engineers work 24/7 - thinkbroadband Openreach Civil Engineer Interview Questions | Glassdoor You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. 13h08. Answered 26 October 2019 You will work long hours and not get paid for them . Replying to . Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Necessary cookies are absolutely essential for the website to function properly. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. It was reported a yesterday (I think). The fault is due to theft, loss or removal of equipment. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. It does not store any personal data. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. I interviewed at Openreach (London, England) in Sep 2020. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. This is a very common mistake made worse by the press. business and public sector, Media The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Do I have to pay for this visit? Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Moving home . They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. bt openreach working up a pole today. I saw one at a cabinet last Sunday afternoon. Openreach - how long to fix a fault - Edugeek 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Is Openreach a Good Company to Work For? - How I Got The Job I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. CER / Field Insights - North England. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Send us your details and we'll be in touch as soon as we can. Solved: Invisible hole diggers - BT Community - BT Broadband Call us on0800 800 150to discuss your installation. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 22h. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . & Broadcast. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. This could be when: We only charge for repair work on a small number of fault reports. Noisy faults often dont show up on a line test result. In 1987 I began a career as a British Telecom Engineer. For Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. and. This has been a nice experience and I wish the best to Arran in finding work.. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. By clicking Accept All, you consent to the use of ALL the cookies. Within 10 working days, Openreach will have completed their survey. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Need to change your appointment? The engineer said you should only have one line and said to get rid of the other. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 ", http://www.speedtest.net/my-result/3167201384. 30-03-2021 BT on Twitter: "@katenoblett The engineers work for Openreach not us We need our broadband but have been told that it could take days to fix. We have a range of ways to get in touch for new and existing customers. Not really a good service from BT. Working from home no service passing the buck. Analytical cookies are used to understand how visitors interact with the website. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. At conservative gathering, Trump is still the favourite. as per usual ,engineers working across the road and our broadband goes down. Engineers from Openreach cut the telephone line while working in the street. If the work is not complex, they'll carry out all the external work required. The re-branding exercise actually started, in a very low-key way, a few short . We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Read about our approach to external linking. Well let you know if this happens. I also get time for classroom learning which hopefully . on Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For on Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Come home no Internet. To change your appointment: You can also easily change engineer appointments using the BT Business app. He has sturdy life goals and knows where he wants to go. The phone stopped working, and our broadband was down for about three hours but then came. This is simply not true. BT Phone Number for Customer Service & Broadband - Selectra BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Caught between BT and Openreach over our cut telephone line Openreach on LinkedIn: #weareopenreach | 17 comments 10 reasons to work for BT Openreach. BT won't send no one out because @SkyHelpTeam are my provider. Response was given fairly soon after initial slection. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Starting salary is poor, but you'll reach the higher rate after 3 years. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. This cookie is set by GDPR Cookie Consent plugin. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Theyll aim to do this within 5 working days of you placing your order. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Overtime is usually available so the minimum . A specific time cannot be given and access must be available for the entire slot. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Automatic compensation: What you need to know - Ofcom The strikes will take place on 29 July and 1 August. these comments are my own and in no way represent any company that i may or may not be linked too. Thousands of members of Communication Workers Union will take action for 24 hours. 10 reasons to work for BT Openreach - VERCIDA How long is the appointment? Very rarely. Instal a new Telephone Extension Socket After a . If a charge is likely, well let you know. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Your contracted to 37.5 hours a week for work which your are field based. Anyone else had this? It was reported a yesterday (I think). The installation takes around three hours and the Openreach engineer will need access to your property. But opting out of some of these cookies may affect your browsing experience. BT Openreach was established in 2006 . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Contact from abroad. You also have the option to opt-out of these cookies. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you already have an ONT, its very quick to get connected. Damage to equipment within your premises caused by lightning or power surges. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. He is very hard working and does things without needing to be asked. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Well send you a confirmation email with your appointment date and time slot. In your case, communication between the two appears to have broken down badly. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. But heres a quick guide to the different installation terms we use, and the average timescales. Some advice for working as a Civil Engineer with Openreach Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Orders and upgrades. I could not recommend working for BT Openreach at all. The live chat person wasn't at all helpful and actually closed the chat without resolution. Civil Engineer Jobs | Openreach Job Responsibilities: Undertake poling when required Work on Openreach, which controls most of the UK's. If you arent available, someone over 18 will need to be around. These cookies ensure basic functionalities and security features of the website, anonymously. 13h06, I just wanted to provide to the mods and@NeilO. @XRaySpeX . The cookie is used to store the user consent for the cookies in the category "Performance". My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. They will try and get you . Russian minister laughed at for Ukraine war claims. @bt_uk. Hence, the addition of working experience gained from Openreach can truly be like a milestone . We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. . If you cant change your appointment, chat online or call us and we'll do it for you. The cookie is used to store the user consent for the cookies in the category "Analytics". I'm wondering will there be engineers working on a saturday? VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Theres no charge for most engineer visits. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Openreach aims to connect 20. Log into order tracker using your BT ID or order reference and postcode. The union was . Work experience gained by working for Openreach is truly respected in its particular field by other firms. The ISP said it can take up to 72 hours. - Providing data governance through all operational teams in order to maintain and improve data quality. Damage caused during a break in to your premises. Have you got the head for heights needed to train as an engineer at This is how life was back then. These cookies track visitors across websites and collect information to provide customized ads. Members of the Communication Workers Union (CWU), including call centre. Try their website here. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. . It also insists that the line is properly fixed. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Well remotely activate a port on the ONT. 12h52. Missed appointments. If the work is not complex, theyll carry out all the external work required. If this happens we'll text you, call you, or send you an email to arrange another appointment. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Your just as rude! Theyll need to get in touch with you, so please give us your mobile number for us to share. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Ask questions and share tips with other people 24 hours a day. Openreach | LinkedIn Within 10 working days, Openreach will have completed their survey. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Well let you know how quickly you could be up and running when you order fibre broadband. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. This website uses cookies to improve your experience while you navigate through the website. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. How quickly can I get Fibre to the Premises (FTTP) installed? Compiled by Patrick Collinson. Engineers from Openreach managed to cut our telephone line while they were working on our road. Micky37 Garry I have a line fault that needs to be fixed. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. on BT strike: Thousands of workers to take action for two days Answered: Openreach engineer didn't turn up! | Sky Community They will call you to confirm their arrival time and to find out about any access requirements. Do openreach work bank holidays? - Plusnet Community Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Simon Donegani - CER / Field Insights - North England - Openreach You might not need a visit, just the right advice and help to identify the problem!
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