We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. What happens if I forgot my download code? I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. He was knowledgeable about the resort, the general area, and was very happy to make conversation. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. If I dont have one, will I be allowed to drive amphibious vehicles? We kind of had two check-ins, as we got there a bit early before our room was ready. If you visited our Parks: foto@xcaret.com It didnt matter if he was cleaning the pool or checking chemical levels he smiled. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. Am I obliged to participate in all activities or is it possible to choose some of them? How do I find and download the photos from the website? Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. If you visited our Parks: foto@xcaret.com Get your Photo Pass and take home all the pictures of your experience at a special price. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. Does admission to Xplor Fuego include transportation? Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. You cannot paste images directly. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Fully refundable Reserve now, pay when you stay. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. ( NO KIDS ). Restrictions apply. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. Their eco-integrating design and premium amenities make them unique. We use own and third-party cookies to improve your experience on our website. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Not the end of the world, but it would have been nice. What types of files are the photos that are downloaded? We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Other services (WiFi, ATM and gift shops). Enjoy truly special moments of fun and relaxation with the . Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. Express check-out, a computer station, and dry cleaning are also on offer. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Thank you for contacting the Photo Department at Experience Xcaret. Is there any type of refund and/or cancellation. Are the downloaded files of high quality? - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Months without interest, only with major participating bank cards issued in Mexico. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. I also requested a king size bed (I was proposing on this trip!) *Original Review Below*!!!!!! Review collected in partnership with this hotel. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. 800 006 FOTO (3686) All our current promotions are here, click now. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Some activities call for physical strength. Is there a discount for persons with disabilities? Restrictions apply. If I book for a specific date, can I change it afterwards? 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Do I have to reserve for a specific date? The chart reflects the cheapest Middleton hotel for each day and each star rating category. What happens if I cannot attend the Park the day of my visit? 2.- A list of the albums that are included in your package will be displayed. No problem! I will not repeat everything that has already been said. Prices are subject to change without notice. I feel like we had no idea what our "magic wristbands" did at the resort. Official ID of the visitor on the reservation (original). Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Due to the nature of the product we offer, you always have the possibility to view the photos. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? There are a lot of things to do in the parks got adults and kids. We dont recommend the use of flip-flops or Crocs. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Yes, as long as they are in good physical shape. 2003-2023 Lexyl Travel Technologies, LLC. We are experts in creating unconventional experiences making your event extraordinary. 5th Ave 10. My package also expires in a few days. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Prices vary according to season. Casa de la Paz The greatest books ever written are in our library. Can I transfer my ticket to another person? Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. The product is available to purchase at least 24 hours before you visit the park or tour. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. 5/5 would recommend again. Can I participate in an activity more than once? They did an AMAZING job with the photos at all 5 parks . Months without interest, only with major participating bank cards issued in Mexico. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. What is your Cancellation/ Refund policy? American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Yes, you can access to the park with baby food, infant formula, etc. At what time will I be back at the hotel? !DO not buy the photo package!!!!!!!! Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. I would make a point to visit whatever bar Adal is tending the next time I visit. . Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 800 006 FOTO (3686) There is no limit to how many photos you take and you can then purchase access to download these images. In our venues, life merges with art. She didn't really explain anything. Exact pick-up time will be confirmed when making your purchase. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Yes, you must select a specific date to visit the Park. On a PC right-click on the file and select the option to extract. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. We had a great time. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Play it safe and take your own photos with I would have.More. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. It is important to bear in mind that most of our activities need constant physical efforts. If you want more information about your transportation please call Customer Service. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. What kinds of clothes and shoes shall I wear? Free WiFi in public areas, a library, and express check-in are available at this hotel. Where I can store my personal belongings? No, only TOURS include transportation departing from Cancun or Riviera Maya. Rest areas, dressing rooms and restrooms. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. For more information, please consult our list of products and services found in the price list section of our website. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Pick up at the airport could not have been easier. Solidaridad, Quintana Roo, Mexico. Everything about the hotel was excellent. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Each photo downloaded is a JPG file, and the videos are MP4. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. We wanted to know the best place to watch Mexico play in the World Cup, etc. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. de C.V. | Nestled in a natural rock and among rivers. Are the downloaded files of high quality? Each park has its own price for the photos pass. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? By continuing to browse the site, you agree to the use of cookies. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. If youre a minor, you can ask an adult to drive you. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Each photo downloaded is a JPG file, and the videos are MP4. My package also expires in a few days. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay How can I get them? If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. If you have an account, sign in now to post with your account. 5 floors in property. Additional terms may apply. Are there discounts for teachers or students? Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. It was prompt and comfortable. Come and live the Riviera Maya adventure. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Are there any special prices for children? We offer you multiple payment options to pay for your reservation. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. 3.9/5 Very Good! Reserve now, pay when you stay. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. 1.- Enter your download code. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Promotion valid only on websites and Customer Service Centers. If it doesn't, for their own safety, they won't be able to do the activity. Valet parking, a 24-hour business center, and a garden are also offered. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Traveling on business? If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Can I submit my purchase confirmation on my phone and/or tablet? Privacy Terms. The ramen at Xin Goa was excellent as was the fried rice. (01152) 55 4163 7327 Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. For further support information contact our photograph department at foto@xcaret.com. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Outside Mexico. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. How much time do I need to visit all the spots in the Park? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. 282. Lock in the lowest price from these sites. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. I will not repeat everything that has already been said. By continuing to browse the site, you agree to the use of cookies. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Copyright Experiencias Xcaret Hotel S.A.P.I. Where is the photo that I downloaded located? Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. La Casa de la Playa. Enjoy a meal from the restaurant and perks like free WiFi. It was a fantastic location for us. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package.
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