regus retainer refundexperian data analyst intern

This company has the worst customer service I have ever experience in my life. Setting up an automated payment is straight forward and can be done through the online portal. They would not remove the items that I didn't want. Interested in a new product or service? We appreciate your business. Hi Mike, Im sorry if you felt the need to escalate this. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Build an instant presence wherever you need to be, at prime business locations. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We found a responsible person where we inform her about the problem. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. They still continue to send invoices with no one responsible to be there to answer. Get help. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Your satisfaction is very important. I got an email from trustpilot. Requesting your retainer refund is very easy: simply log into your online account (i.e. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Signed up for a membership because I needed a private office for a few days. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Verification can help ensure real people write reviews about real companies. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Our coworking spaces are designed with collaboration in mind. She would do her best to escalate my process by letting them know this terrible status. this is absolutely gross and scam. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. No staff available for contacting on the event day. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Once they sell you something that will be the end of you being treated as a valued customer. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Best regards,Michelle Spire. It made me crazy and I asked him to talk with Myesha or Dom. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Manage all of your workspace and business needs. At the end of your contract, they will automatically renew you without a signature and without consent. Suggested companies are based on peoples browsing tendencies. They said usually they will refund the retainer one month after the lease is over. The complaint has been investigated and resolved to the customers satisfaction. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Originally, total costs 20k THB, but end up with 50k THB. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. I sent Briana of Regus an email about how the procedure was going this week. Companies can ask for reviews via automatic invitations. Share your photos and videos with others to prove the truth of your words. Don't be fooled by that. If you were to take direct space or a sublease you would also see these fees in your rent annually. My Regus ID: ********. Office staff are always friendly. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. My contact end of March 2021. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. 5. As expected, I didn't get any reply yet from Regus. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. There is non existent customer service department. Lease period: April and May 2018 I have been renting an office space at Regus in Kings Hill for over 12m now. I realized that my 'request for a retainer' of my account portal had been disappeared. They charge an excessive retainer fee. So last week I logged in to cancel my membership. Were clear about this from day one. Location: Singapore They would not remove the items that I didn't want. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Share your photos and videos with others to prove the truth of your words. Hey Sandra and Regus, just return my retainer back then I would not post anymore! We have checked and cannot find any payment details set up in your account. It took almost 2 months. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Find out how we combat fake reviews. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Hi Hannah, Im sorry if you felt the need to escalate this. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We will then confirm your payment date and amount. I cannot stress enough the lack of professionalism and poor service. It is clean and smart and well organised. Company Name: Max Dragon Technology We moved in to a Regus office in JAN 2022 and moved out JAN 2023. It goes against our guidelines to offer incentives for reviews. This course is a must for every manager who aspires to be a leader and a success in his or her career. They signed me up for things that I didn't ask for - didn't realize it in the fine print. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. You should receive your refund within 30 days after your agreement end date. Have a question or issue with your current products and services? Trustpilot is assessing this review in accordance with our flagging process. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Customer service is simply poor. We also ensure all reviews are published without moderation. Their billing is confusing, they billing customers one month ahead. Regards, Sandra Melody Head of Customer Services I have requested a retainer refund for almost three months. The complaint has been investigated and resolved to the customer's satisfaction. Because Regus prefers to hold that retainer as leverage over you. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The company left an official comment to this complaint. I would love the opportunity to help further but havent been able to identify your account. Customer Reviews are not used in the calculation of BBB Rating. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Receptionist only can communicate by email, even for the most important things for your business. It won't go in any direction! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. If it has been longer than 30 days, please get in touch so we can investigate further. We use dedicated people and clever technology to safeguard our platform. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. If you refuse to pay their bogus invoices they will send you to collections. The retainer fee doesn't guarantee a successful outcome. Here is my summary to strive for a refund of the retainer. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Please remember that the retainer is refundable at the end of your agreement. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. They charge your card for amounts more than stipulated on invoices! October 19 They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Regus helps businesses find and create the right workplace for their people. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. You should receive your refund within 30 days after your agreement end date. Originally, total costs 20k THB, but end up with 50k THB. This does not affect customers who have a permanent space as these are reserved specifically for them. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Customer service is simply poor. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Hi Hannah, Im sorry if you felt the need to escalate this. The complaint has been investigated and resolved to the customers satisfaction. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I contacted them about how processed my case after paying the fee for a virtual office. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. As you can see from your statement of account, available online (e.g. If you have a helpdesk contact, we would expect a 24hours reply. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. We have a team of specialists available 24/7 to help you find the best solution for your business. This will surely increase the credibility of your complaint. We pay those as well. I was a customer with a licensing agreement set to expire on December 31, 2022. This will surely increase the credibility of your complaint. I would love the opportunity to help further but havent been able to identify your account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Our coworking spaces are designed with collaboration in mind. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. They are about people. They still continue to send invoices with no one responsible to be there to answer. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Any that you do not require can be opted out through your online account. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Thanks again for your comments which help us improve. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. 8. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. ive been trying to get my money back ever since. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Ts and Cs apply. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. www.myregus.com) and go to the End Agreement section. I told you my account number is 9054006! Professional rooms for your next training session, interview, or pitch, wherever you need it. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. They charge an excessive retainer fee. If you refuse to pay their bogus invoices they will send you to collections. 2. The reason why we're asking all our customers to provide details online is to prevent fraud. How BBB Processes Complaints and Reviews. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. If it has been longer than 30 days, please get in touch so we can investigate further. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . As a matter of policy, BBB does not endorse any product, service or business. Regus flagged this review for containing harmful or illegal content.Read more. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I couldnt see your email address or Regus account reference in your message. Access our global network of workspaces and business lounges as often as you need. This company offers executive suites & office space, virtual offices and meeting rooms. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. We ask all our customers to add an automated payment method to their account. Regus does not communicate with customers via telephone. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Transparency is very important to us, and all services can be opted in/out through your online account. Submit a complaint and get your issue resolved. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. 25% off. Great discounts. Office staff are always friendly. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Such companies should not exist. If you were to take direct space or a sublease you would also see these fees in your rent annually. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Avoid at all costs. Regus are not transparent with their pricing. Regus does not communicate with customers via telephone. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Regus flagged this review for containing harmful or illegal content.Read more. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. August 31 Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. We also ensure all reviews are published without moderation. October 8 Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Regus keeps its policy for payment from customers, only. The additional increase in your monthly fee is due to the annual indexation.

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